Challenge
The aim of the project was focused on innovating the User experience and supporting the Digital transformation processes of a big company in the Transportation & Logistics area. The company’s request was to be able to manage all the Shipping Orders generated by its customers and track the status of all its suppliers’ Freight Orders through the use of a single web portal that would satisfy the needs of different types of users.
Solution
The solution adopted, allowed to integrate in a single portal both the operations of its customers, related to their Shipping Orders, and the operations of its providers consolidating shipments in their Freight Orders, thanks to the implementation of some web applications in SAP UI5. These solutions are closely interlinked and allow to minimize redundancies in the management of user controls and of the business objects.
The web applications, available in SAP BTP, were enclosed within a single SAP Card in the SAP Work Zone portal, with the aim of graphically representing at a glance the progress status of Orders in the user’s charge, making up the sole point of access to the functionalities allowed to him.
Since the portal was to maintain the integration with the system “on-premise” of SAP Transportation Management (TM) of company, the connectivity of the web app with the backend was achieved through the realization of a SAP CAP (Cloud Application Programming Model) Service, that is an oData service that hat joined the communication:
- Towards TM’s “on-premise” system, via SAP Gateway, to create and manage orders and business objects
- To the HANA Cloud database instance to manage users’ as yet unconfirmed orders without impacting the actual data in the backend
In order to monitor the status of each Shipment Order and to know its last known location during transport from the pick-up point to the delivery point, a mobile app was created for drivers using the SAP Mobile Development Kit (MDK) Project, available for download on the various devices (Android / iOS) via SAP Mobile Services. The app allows each driver to manage the Shipment Orders in load, establish where and when the goods were collected, their actual delivery and acquire the recipient’s graphometric signature.
Results
- Structured integration of the operations of the different actors involved in the shipping process: from the creation of the Shipping Order to the consolidation of these into Freight Orders and the tracking of the latter from the point of collection of the goods to their actual delivery.
- Maintaining the current logics implemented in the company's consolidated 'on-premise' system by creating a portal with a more appealing and efficient user experience for its customers and suppliers, aligning it with that of its competitors.
- Realization of a single development project via SAP MDK to obtain a mobile app for drivers usable natively in both Android and iOS without separate development for the 2 different platforms.
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